Support
Questions, problems, or something that shouldn't be on the app? We read every message.
Contact us
- General help: support@beansonme.com
- Privacy & your data: privacy@beansonme.com
- Legal: legal@beansonme.com
We aim to reply within 2 business days.
Reporting something
If a post is fake, offensive, or already gone, tap the ⚑ icon on that card in the app and pick a reason. It reaches our moderators immediately.
You can also block someone from the same menu. Blocking is mutual — you won't see each other's posts, and they can't claim yours. Blocked people are listed under Profile → Blocked, where you can undo it.
Staying safe
- Pickups happen at the counter of a public coffee shop. Don't arrange to meet anywhere else.
- Anyone can post, and we can't verify a drink was handled safely. If a lid is off, a seal is broken, or anything looks tampered with, don't take it.
- We can't guarantee allergen information. If you have an allergy, ask the shop directly.
- Never share your address, phone number, or payment details with another user. Beans on Me never asks for payment.
Common questions
Is it really free? Yes. Beans on Me never takes payment from you. A misorder is a drink or food item a shop made by mistake, which would otherwise be thrown away.
I claimed something and it was gone. Misorders sit on a counter and can be collected by staff or someone else. Use the ⚑ menu to report it as "Already gone" so the poster's rating reflects it.
Can I change my mind after claiming? Yes — open Profile → Your Claims and tap ↩ Release. It goes back to the feed for someone else.
Why do you need my location? Only to sort the feed by what's closest and to fill in a shop's address when you post. You can deny it and type addresses manually.
Deleting your account
Open the app, go to Profile, scroll to the bottom and tap Delete Account. This permanently erases your account, your posts, your claims, and any photos you uploaded. It cannot be undone. Full details on the account deletion page.